JD Ackley
Global CX Services Manager
Agenda
Have you ever wondered how people can leverage Artificial Intelligence in their business?
With Chat GPT being the talk of the business world at the moment, how can I, as a business leader leverage AI in my business to gain a competitive advantage? Ai & Automation has a huge variety of uses in business, across processes and customer touchpoints which can save the business an incredible amount of time and money.
Join JD Ackley of BlackBox as he takes us through some real-world AI use cases to improve Customer Experience, Retain Business and Generate Leads
Following the discussions and Q&A session, he will be available to discuss your individual queries.
2:00 PM Welcome & Networking
2:20 PM Introduction – Mark Hamill, CEO, ARCET Global
2:25 PM Welcome note – Ian Hunt, Chief Customer Experience, RAKEZ
2:30 PM Presentation with JD Ackley of BlackBox & Global CX Services
3:00 PM Q&As
2:20 PM Introduction – Mark Hamill, CEO, ARCET Global
2:25 PM Welcome note – Ian Hunt, Chief Customer Experience, RAKEZ
2:30 PM Presentation with JD Ackley of BlackBox & Global CX Services
3:00 PM Q&As
Speakers
With over 20 years of evolving CX industry experience, JD Ackley is guiding enterprises into the exciting age of Artificial Intelligence with an eye on business outcomes. JD began his journey with the broad reach of Verizon, working closely with customers to set the foundations of what became the business of the Call Center. He went on to provide thought leadership as an Avaya solution architect for what has become Avaya’s largest business partner globally, Converge1. At Oracle, JD lead the largest contact centers as a senior consultant to secure and optimize their organizations communication infrastructures. More recently, he led the consolidation of the contact center for North America’s largest luxury retailer, Macy’s, until being tapped to forge the Global CX Services business unit for one of the fastest growing global CX Service Delivery Partners, Black Box. With a deep understanding of the technologies that run today’s contact centers, JD brings light onto how AI can improve customer experiences.
