Ian Golding
Global Customer Experience Specialist
Agenda
Why is Customer Experience one of the leading drivers of revenue in todays market? How can I ensure that my employees are providing world class customer experience? Where do I begin to understand what my customers’ expectations are? All this and more will be answered by Ian Golding, CCXP. One of the leading minds in Customer Experience Globally, with a rich history of transforming businesses to become more customer centric. Ian will provide practical tips and solutions to become more customer centric and reduce friction across the customer journey.
2:00 PM Welcome & Networking
2:20 PM Introduction – Mark Hamill, CEO, ARCET Global
2:25 PM Welcome note – Ian Hunt, Chief Customer Experience, RAKEZ
2:30 PM Presentation with Ian Golding of Global Customer Experience Specialist
3:00 PM Q&As
Speakers
Certified Customer Experience Professional and Customer Experience Specialist. A certified Lean Six Sigma Master Black Belt, Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible. Ian has published over 300 articles on the subject and delivered keynote speeches globally. Ian also served on the inaugural board of Directors of the Customer Experience Professionals Association (CXPA), of which he was a founder member. He was also the first person in the world to be authorized by the CXPA to teach the Certified Customer Experience Professional (CCXP) accreditation.
